The headset must be selected as the default audio device in your sound settings. Scroll down to ‘Audio Devices’ and select it. 4. That should be the problem. 3. We will try to cover the most common ones along with what we can do to resolve the issue. - Verify that the control box mute switch is not in the mute position.-Check the audio settings in the game or application you are using. If we ever get boring, you can ‘unsubscribe’ by clicking the link at the bottom of our emails. KHX-052914-HDST-01. Verify “Let apps use my Microphone” is “On” and then click all appropriate apps that can use the mic. This will help verify to the customer that the headset and mic is working with the PC and Skype. If you are still unable to resolve HyperX Cloud 2 mic … Click on the Output tab and select “HyperX 7.1 Audio” for default sound output. What you see is what you get. Note: The headset may appear as "USB audio" instead of "HyperX 7.1 Audio". 5. It is not supported with the Xbox 360 or PS3. There is a firmware update for the USB dongle that pertains to PS4 compatibility. In the Cortana search tool type: Voice Record, click on Mic in middle of app and talk. I have tried multiple times and numerous different ways and yet none of them seem to work. The design features seen on the Hyperx Cloud include a lightweight over-the-ear design and noise isolating ear cups. Keep yourself in the zone and climb the ranks with signature HyperX comfort, perfect for prolonged gaming sessions. • Discord – Go to settings > Choose “Input mode” change to Push to Talk also slide the Sensitivity to the middle. Mine is pretty loose, so I have it push it carefully into the mic slot. - Verify that the control box mute switch is not in the mute position. • Mumble – Ask customer to go to Settings / Audio and make a test call. Repeat the same steps for the microphone portion of the headset, located under the “Recording” tab (also found in the Sound program in Control Panel.). However, it didn't work. 2. Sometimes this works in case your Hyperx cloud 2 drivers are outdated or has been corrupt due to some registry issue. For information about how COVID-19 has affected our business operations, click here. 1. I have the Cloud 2 as well, updating the driver fixed that issue for me. The production firmware versions are separate for this and do not allow for PS4 compatibility. No use of the usb dongle. Document No. Two NON-WORKING BROKEN Kingston HyperX Cloud Stinger Gaming Headsets, as pictured. Update the firmware as other have said. So just to make sure I do what that paper told me to and then I plug the USB into the PS4 and the headphones plugged in the USB hub thing. HyperX Cloud 2 is a gorgeous gaming headphone which can bring an immersive experience to the users. If the problem of hyperx cloud 2 mic not working has not been resolved yet, then its time to update the drivers. - Check that the microphone is plugged all the way into the head set. For optimal use with PlayStation® 4 (PS4®), unplug the headset jack from the USB control box and connect audio jack on the headset directly to the PS4 game controller and follow these steps: 2. Open up Control Panel and select Hardware and Sound and then select Sound. I have tried switching controllers and that doesn't work either. The overall product dimensions for the Cloud 2 are identical to that of the Hyperx Cloud. Our headsets will work with most mobile devices using the 3.5 mm headset jack. FAQ: KHX-052914-HDST-01 3. The 100% memory foam on the headband lends itself well to a nice, long gaming session. Run the inbuilt Audio Troubleshooter. 4. Also make sure the mute switch on the side of the USB dongle isn't set to mute. - Check your audio settings to make sure the speakers and microphone are enabled and not muted or volume turned down too low. This should resolve this issue. Yea. After installation is complete and the machine has rebooted reinsert the headset and test by opening “Voice Recorder” in windows 10 and have customer record their own voice. But on spotify, youtube etc I don't get any sound at all. It could potentially just be a faulty mic, in which case you should contact Kingston support for a replacement. Instructions are posted on this page. In many cases, the microphone on a computer is disabled or muted. Now click triangle to playback. I have tried and failed multiple times in hope that my microphone (which is plugged into the headset which is plugged into the controller) to work. This will help verify to the customer that the headset and mic is working with the PC and Mumble. Hoping by adding a comment your post will get a little more attention. I can get the mic to work in a party but even then it is a bit finicky (Sometimes the mic isn't recognized until i unplug and plug the headset back in). HyperX Cloud For PS4 Comfort. Can you see the Headset Microphone? HyperX Cloud Alpha: In-depth Look. If you are facing this issue, you can try the steps below to get your HyperX cloud stinger mic working again. • In the Cortana search tool type: “Microphone Privacy Settings”. Can anyone clear out this question for me? Verify the Dongle is seen on the Playback Tab and that it is the default device. We promise to handle your information in line with our privacy policy. 5. The headset, mike and 7.1 USB worked perfectly on Windows 7 pro and initially even Windows 10 pro.Then Windows 10 had an update and the 7.1 surround sound enabled USB audio control box and mike have stopped working and are no … There can be a number of reasons why the users are facing HyperX cloud 2 mic not working, including some software problems and the hardware, that is, the mic being broke or dead. First and foremost is the absolute comfort you’ll feel while wearing this headset. I have ordered a replacement 3.5mm TRRS jack, but haven't yet figured out the correct connections to solder on the jack.... - Kingston HyperX Cloud II • If not right click anywhere in the white space and verify “Show Disable Devices” and “Show Disconnected Devices” are both checked. You may be interested in Cloud MIX, HX-HSCAM-GM, that works as a pair bluetooth wireless headset with Kindle Fire tablet. *HyperX is a division of Kingston Technology Company, Inc. They are 11” x 9” x 4”. Click the Apple menu and select “System Preferences” from the drop-down menu. My own Hyperx Cloud II has a problem with no Bass coming out of the left but LOTS in the right. Now right click and make the Headset Microphone default. • Go to Control Panel > Hardware & Sound > Sound. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. However, a few days ago, the cable got stuck, bent and the tip of the 3.5mm TRRS headphone jack split in two. HyperX Cloud 2 not working on PS4. I just confirmed this in chat with a technician on the hyperxgaming website. Turn on your PS4® game console. You can purchase a third party adapter cable to use the headset with an OMTP device. Thanks. HyperX Cloud Stinger Wireless works with PC, PS4, and Nintendo Switch only, not with tablets. I checked if it was on mute, installed software and on and on. Some mobile devices use the OMTP connector standard, if your mobile device uses an OMTP standard connector, you may experience connection issues. Outside of these, you can connect with our partners listed on the product pages. Highlight the ‘Devices’ menu option and select it. 1. All rights reserved. New comments cannot be posted and votes cannot be cast. 2. 2. User rating, 4.4 out of 5 stars with 705 reviews. Review: HyperX Cloud Gaming PlayStation 4 Headset By Cory Wells on August 21, 2018 The HyperX Cloud Gaming headsets seem to be a go-to favorite for players looking for quality at a great price. 4. 1. I have tried using the USB thing and the mic still hasnt worked. If the mic volume does not adjust with the control box, please contact technical support. $119.99 previous price $119.99 + shipping. So you should update the driver to see if that fixes the issue. Note for PS4 and Xbox One owners: though Kingston does advertise the Cloud II as compatible with current-gen consoles, be aware that this headset provides only stereo audio on those platforms. The firmware version available for download is a special firmware version only to make the USB dongle work with PS4. How to fix HyperX Cloud 2 mic not working. Choose ‘Output to Headphones’ and select ‘All Audio.’. It was working perfectly fine, a couple of months later. The HyperX Cloud 2/Cloud II have a good build quality, similar to the HyperX Cloud Alpha. This may sound dumb, but did you try pushing the mic all the way through? I have the HyperX Cloud II Gaming Headset with mike and 7.1 surround sound enabled through USB audio control box.. $112.94. If i unplug xim4 the headset and mic work. Also, if you are using the Realtek audio software, it may be overriding the Windows settings. It can only be adjusted with the control box. If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance. You can solve the HyperX Cloud 2 mic not working issue easily without the help of an expert. I've also tried my HyperX Cloud 1 headset, both with and without the MS audio adapter and still cant get the mic working. The mic mute switch may be in the mute position. Hi all, I have tried and failed multiple times in hope that my microphone (which is plugged into the headset which is plugged into the controller) to work. Do you have any idea of a fix for that? I have the same problem. As stated a number of times, updating the driver fixing that issue. Navigate to the Settings Menu and select it. There are two headset audio jack standards, Cellular Telecommunications Industry Association (CTIA) and Open Mobile Terminal Platform (OMTP). ... HyperX - Cloud Flight Wireless Stereo Gaming Headset for PC/PS4 - Black. There are chances that HyperX cloud 2 mic not working on Windows 10 issue has occurred because it is not set on default or it is simply disabled. I just got my cloud 2 after using the original cloud headset for a couple of years. Link: https://www.hyperxgaming.com/us/support/technical/downloads?product=hscp&filename=HyperX_Cloud_II_Firmware_Updater_Rev_0010. Please update your USB dongle's firmware by referring to the following link. Questions about a Kingston product you already own? If you have tried the steps above and the headphones or microphone are still not working, please contact Kingston technical support for assistance. The mic on your HyperX Cloud 2 headset won’t work if you’re using an incorrect or outdated driver. When using the USB control box, the mic volume cannot be adjusted in Windows. In “System Preferences”, click on the ‘Sound’ icon. Click on the Input tab and select “HyperX 7.1 Audio” for default sound input. How to Fix HyperX cloud stinger mic Not Working. The HyperX Cloud II Wireless is a clear, comfortable option for getting high-quality audio out of your gaming PC, PS4 or PS5 and Nintendo Switch (in docked mode). Open to any suggestions. Be aware this volume control is for the headphones only. If the “HyperX 7.1 Audio” is not currently the default audio device, right-click on the option and select “Set as Default Device.”, 3. If so it still doesn't work. Choose ‘Output to Headphones’ and select ‘All Audio.’ PlayStation 4 (USB Control Box not needed) ® HyperX Cloud II with PS4 Document No. Out of no where it just stopped working. 4.4 (705) Make sure all of the connections are correct, including the ones to the control box or extension cable. Design Features. Scroll down to ‘Audio Devices’ and select it. - If you can verify that audio connections are working using an alternate microphone and speakers. • If device manager shows “Realtek” sound drives, unplug the headset and possibly the web cam and then download and install the latest “Realtek” drives. 3:10 ... Not only is the HyperX Cloud Alpha headset great for gaming, but it’s an excellent option for listening to music as well. So, you can go to the sound settings and tweak them in order to resolve the issue. Otherwise this might just be the update issue like many other people here have mentioned. My mic is not working, all i have is the headset plugged directly into the controller. Make sure you have it in the un-mute position (toward the headset connection). So if anybody can help it would be greatly appreciated! ©2021 Kingston Technology Corporation, 17600 Newhope Street, Fountain Valley, CA 92708 USA. You can update your driver manually or automatically. After some digging around here I still have not got to the conclusion of what it is that I need in order to fully use my Kingston HyperX Cloud Gaming II headset with this setup. Click on the Recording Tab. Solution 1: Check Your Sound Settings. 480KHX-HSCC001.A01 HyperX Cloud Core Headset Page 6 of 9 Usage (PlayStation® 4) To use the HyperX Cloud Core headset with PlayStation 4 (PS4™), connect the 3.5mm jack on the headset directly to the PS4 game controller and follow these steps: If there is any microphone device that is disabled, right click on it and select “Enable”. It feels durable yet flexible enough to not snap from overextension. There is nothing complex is the Windows 10 OS. https://www.hyperxgaming.com/us/support/technical/downloads?product=hscp&filename=HyperX_Cloud_II_Firmware_Updater_Rev_0010. Looks like you're using new Reddit on an old browser. Any other suggestions would be much greatly appreciated. Press question mark to learn the rest of the keyboard shortcuts, https://www.hyperxgaming.com/us/support/technical/downloads?product=hscp&filename=HyperX_Cloud_II_Firmware_Updater_Rev_0010. Try Reinstalling Windows. All trademarks and registered trademarks are the property of their respective owners. Overall, Kingston’s HyperX Cloud II PC and PS4 headset provides the most bang for your buck. If your HyperX Cloud 2 mic is disabled or not set as the default device on your computer, you may encounter HyperX Cloud 2 mic not working. Scroll down to ‘Audio Devices’ and select it. If you are stilling having issues, it could be that there is something … The overall product weight is also identical, set at 9.6 oz. The HyperX Cloud Alpha’s dual-chamber driver system separates the bass from the mids and highs, allowing them to be tuned individually for reduced distortion. Do you do the update to the drivers? Thank you. I’m happy to receive emails from HyperX about its news and info. The headphone is very comfortable and is perfect for using for long gaming sessions. 5. Every problem, except the hardware problem, has simple solutions in Windows. Complete a short form to submit a request by email. Checked everything “FYI i work as a Data Technician.” Balance is as it should be. The HyperX Cloud is a very comfortable headset. The ear cups also feel dense, well made, and capable of handling a couple of drops without any major damage. Got Kingston hyperx cloud 2 two days ago and I don't get any sound when I use USB, except on skype for a reason. If not, do it. If not will it work with a wir – Learn about HyperX - Cloud Flight Wireless Stereo Gaming Headset for PC/PS4 - Black with 9 Answers – Best Buy. I have one and everything is working perfectly. Hi I have been using my HyperX Cloud 2 for several weeks now. You can select your preferred language independent from your country. • Skype – Ask customer to go to Settings / Audio and make a test call. • Check that the dongle mute switch is off. The HyperX Cloud II is plugged into my controller through the 3.5mm jack. Ask a Kingston expert. Navigate to the Settings Menu and select it. Your hub for everything related to PS4 including games, news, reviews, discussion, questions, videos, and screenshots. - If you are using the control box, make sure the volume there is turned up. Yes, if you install the HyperX Cloud II FW Update 0010 there is surround sound functionality on the PS4. This should place a green check mark next to the default audio device. Highlight the ‘Devices’ menu option and select it. -Check the audio settings in the game or application you are using. Choose ‘Output to Headphones’ and select ‘All Audio.’ PlayStation 4 (USB Control Box not needed) HyperX Cloud II with PS4® At a good price point of $99, it’d be hard to not recommend it. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Headset has never been dropped on the floor or hit to make enought impact on it to wiggle wires around. Seller 99.3% positive. Our headsets use a CTIA standard connector which will work with the majority of mobile devices. [SOLVED] HyperX Cloud 2 Mic not working Hello, so when I first got my mic. I have tried using the USB thing and the mic still hasnt worked. Anyway, enough of the complaints, let’s talk about what the HyperX Cloud for PS4 brings to the table. The versatile Cloud Alpha is designed to work on PC, PS4™, Xbox One™ and other platforms with a 3.5mm port. Whenever I try to install that update I get an error saying that "another instance of application is running." What's wierd is that when I used just the minijack on my laptop it came sound. HyperX sells direct in the listed countries. I have tried multiple times and numerous different ways and yet none of them seem to work. SOLD AS-IS FOR PARTS OR REPAIR. I have just tried that. Follow these steps for sound settings to fix the HyperX Cloud 2 mic not working issue: Step 1: Launch Control Panel. 3. When we look at any technical issue like Hyperx Cloud Alpha mic not working, the root cause is always simple. Be careful while doing this though. Sometimes takes a dozen tries but it will work. Inttend to use it with PS4, mouse and PS Move Navigator. Failing that could be the mic is broken. Just plug the headset into your PC, run the driver, and it should work fine after that. Tried with both regular controller and the xbox one elite controller. -See if the headset works with another computer or device. ... HyperX Cloud II Gaming Headset for PC PS4 PS4 PRO Xbox One Xbox One S - Red. Page 11 One controller (pictured below.) The largest PlayStation 4 community on the internet. This headset will work with the Xbox One with headset adapter from Microsoft. To fix this issue there are two methods. - Try to disable any audio software specifically for your audio adapter or other third party audio software and use the default audio controls in your operating system. Click again to stop. I just got this headset too btw its a great headset run that firmware update, If you unplug it and pkug it back in over and over it will eventually work. HyperX Cloud for PS4 Review. The manual process is time consuming, technical and risky, so we won’t cover it here. I would love to have everything setup for its arrival Look at pictures. But nothing worked..