They could have been distracted by another task or simply changed their mind. These transactions only occur with a DirectLink integration. Note that these details below are information interpreted by our platform based on feedback from acquirers and issuers. If your payment page is hosted on our platform, make sure you have implemented the latest optimised version. In case the acquirer rejects an authorization request we will return a 402 response code with both the error and the payment objects in the response. This is good news, because it is likely that a large number of these transactions are fraud attempts that you have prevented. This rejection is happening on the customer's side, so there is not a lot you can do. Terminal Problems. Plug-ins . Supported devices Start by selecting the correct category from our list of Ingenico Device Drivers by Category. Press # and Yellow together to restart. Do your customers have an alternative if they are having an issue with one of their cards?Think about how easy it is for your customer to pay with another payment method once they realise their card is not working. Making it clear and easy to return to the payment page and change payment methods could reduce your overall rejection rate. You can find the customer details by going to Operations > View Transactions in the Back Office. To learn more about our main transaction statuses, If you are concerned that this fraud rule is too strict and you are blocking legitimate transactions, consider reviewing your settings: Go to, You can have more granular control over your fraud settings with the Fraud Detection Model Advanced. Contact our support team to activate it. Select the Manager or Options button. Click Save. Do your customers have an alternative if they are having an issue with one of their cards? However, you could consider how to make checkout easier for customers experiencing problems with their bank. Consider sending a follow up email to the customer with their selected purchases, reminding them to complete their purchase at a later time. Features . 6. You could also consider sending a follow up email to the customer with their selected purchases, reminding them to complete their purchase at a later time. The service that you’re trying to reach is temporary unavailable. There is an issue with the acquirer accepting the Merchant ID you have provided. If your payment page is hosted on our platform, make sure you have implemented the latest. The customer might have a limit on their card. This is good news, because it is likely that a large number of these transactions are fraud attempts that you have prevented. 50001054 - Card number incorrect or incompatible. 30001104 - Unauthorised IP address country. The cards used for these transactions were not allowed to carry out these kinds of payments. They could have been distracted by another task or simply changed their mind. In the case of genuine customers failing 3DS authentication, there are many factors that you cannot influence. The postal code is compared against the information on file with the card-issuing bank. Click on ? To further investigate this particular rejection, consider using our Business Intelligence tool, To determine if any of these transactions were likely fraud attempts, view the Fraud Expert score by going to, You do not need to report anything because the bank has already flagged it as stolen. View and Download Ingenico ICT220 user manual online. If your payment page is hosted on our platform, make sure you have implemented the latest optimised version. Terminal won’t connect to process a payment. Insufficient funds mean that your customer did not have enough funds on their account for that particular payment method. If the same fraudster tries again with a different card, they will be blocked based on the other information associated with this transaction. Use our business intelligence tool, MyPerformance to determine which country has the highest number of these rejections. These transactions were rejected by your Fraud Detection Module Advanced, because you have a rule blocking the number of transactions with the same email address in one day. Consider sending a follow-up email to the customer with their selected purchases, reminding them to complete their purchase at a later time. It indicates that the payment method used for these transactions requires 3-D Secure (3DS), but there was an issue with the 3DS integration. This is the most common rejection reason provided by acquirers. These transactions were rejected by your Fraud Detection Module (Advanced), because the location of the customer is on your blacklist. Consult our fraud guides to update your Fraud Expert Scoring or Fraud Expert Checklist. Go to. iPP Series Credit Card Reader Troubleshooting. If your payment page is hosted on our platform, make sure you have implemented the latest, If you have not already done so, put these transactions on your blacklist. Ask the customer to try again with a different payment method. Go to Advanced > Fraud Detection in the Back Office and edit your IP blacklist to do so. Worldpay and Ingenico have extended their five year commercial relationship for an additional four years from 2016 to 2020, according to this Ingenico press release.If you are troubleshooting problems with your terminal that was provided by Worldpay, it is likely the Ingenico iWL250.. As the Ingenico ePayments payment system is constantly being expanded upon, you should handle any unknown HTTP response code and/or any unknown error code gracefully. Add this option to your TotalCARE package for more comprehensive coverage. These transactions had to go through 3-D Secure (3DS) authentication. If you are concerned that your blacklist is too strict and you are blocking legitimate transactions, consider reviewing your settings. Our agents can assist you in English or Spanish. This is a technical error from the issuer and is out of your control. Terminal not printing. If you are looking for Ingenico's Support … These transactions were rejected by your Fraud Detection Module (Advanced), because the email of the customer is on your blacklist. A human-readable description of the error. Do the same for any of your business partners. The terminal The Nomad terminal is the perfect mobile payment solution for merchants who want to accept payments, ... - If the balance payment transaction is terminated prematurely (input error, card not approved, etc. Your customers can tap or wave their contactless form factors (cards, fobs, mobile phones, etc.) X Match - Address and If this is a common rejection for your business, you should consider getting in touch with your acquirer to discuss your contract. The customer might have a limit on their card. 3DS logos are becoming more familiar to customers and can help them prepare for authentication such as getting their card reader ready. Transaction error codes (also known as NCERROR and NCSTATUS) are rejection reasons our systems receive from acquirers, issuers and our fraud tools. Consult our fraud guides to update your Fraud Expert Scoring or Fraud Expert Checklist. Go to Operations > View Transactions in the Back Office. These transactions were requested to be authenticated through 3-D Secure (3DS) and failed. Contact our support team to activate it. The Ingenico Connect uses basic HTTP response codes to indicate the resulting … to have an overview of all possible status and error codes. However, the customer's bank insisted on 3-D Secure. 1. You can find the customer details by going to Operations > View Transactions in the Back Office. Choose the right countertop device to fit your business model. Compact, intuitive and easy to use, our countertop POS devices offer swift, secure and adaptable payment options, whatever the volume of your retail transactions. To check this, go to Operations > View Transactions in the Back Office. If you are concerned that this rule is too strict and you are blocking legitimate transactions, consider reviewing your settings. If your payment page is hosted by us, make sure you have implemented the latest optimised version.To give customers a second chance to checkout successfully, you could send a follow up email with their selected purchases, reminding them to complete their purchase at a later time. They occur when you try to skip Strong Customer Authentication. In the details of your transaction, you will see NC ST/ER (which refers to NCSTATUS and NCERROR). This is a technical error from the issuer and is out of your control. This rejection is happening on the customer's side, so there is not a lot you can do. This rejection often indicates that recurring transactions are using data that is not up to date. If you see this error, your processing terminal just needs to be power-cycled (turned on and off). Make sure you have the latest logos on your payment page. These transactions were rejected by your Fraud Detection Module (Advanced), because the name on the card is on your blacklist. However, if you are concerned that your fraud scoring is too strict and you are blocking legitimate transactions, consider reviewing your settings.